Customer success manager (B2B) in YozmaTech

We are seeking a highly motivated and results-oriented IT Technical Account Manager to join our growing team. In this role, you will play a crucial role in developing and managing strategic client partnerships, ensuring their satisfaction, and driving long-term success.

Responsibilities:

• Manage a portfolio of assigned clients, building strong relationships and acting as a trusted advisor.
• Leverage your understanding of modern technology stacks to identify client needs and recommend tailored IT talent solutions. (Experience working with startups is a plus!)
• Utilize your sales and upselling expertise to secure new projects and maximize client value.
• Collaborate with the recruitment team to ensure successful candidate placement and project execution.
• Proactively identify potential challenges and develop solutions to exceed client expectations.
• Foster a deep understanding of the customer journey and implement strategies to optimize client experience.
• Employ high-level negotiation skills to secure favorable client contracts and pricing.
• Stay up-to-date on best R&D practices and utilize this knowledge to identify new growth opportunities.
• Demonstrate a proven track record of successful upselling, consistently exceeding client expectations.

Qualifications:

• 3+ years of experience in a customer success manager or account manager role.
• Proven success in sales and upselling within a B2B environment.
• Strong understanding of a variety of modern technology stacks and IT trends.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.
• A proactive and results-oriented mindset with a focus on exceeding client goals.
• Basic understanding of how recruitment works and the value proposition of IT outstaffing.
• Analytical mind with the ability to identify and solve client problems effectively.

A PLUS IF YOU HAVE:

Outsourcing/Outstaffing Experience

What We Offer:

Competitive Salary: Compensation designed to help you focus on your projects and personal growth.

BIG Ambitions: We are ambitious, and proactive, and love challenging the status quo.

Commitment to Excellence: We uphold the highest standards of accuracy and accountability.

Collaborative Environment: We are on this journey together, ready to collaborate and empower each other for success.

Execution Excellence: We are committed to execution, delivery, and excellence in everything we do.

Join us and be a part of a dynamic team that’s rewriting the rules of the game in account management!