Customer Success Manager in Tickets Consolidator

Tickets Consolidator is the first airline consolidator in Ukraine, which collected the best conditions of the world's largest airline agencies. Our task is to provide partners with everything they need to become better and provide the best service for their passengers. We invite a communicative and responsible Customer Success Manager to join our team. Our candidate knows how to approach anyone, cares about the needs of customers and believes that providing the highest level of customer support is a key element of a successful business. Our customers are airline managers, travel agents and travel managers who issue airline tickets using our services. The main goal will be to provide customers with a high level of support, increase their retention rate and facilitate the development of customer opportunities. What will be included in the duties: providing full customer support through calls, letters, messengers, in-person meetings, video conferences, etc.; resolution of current customer requests and identifying needs, building processes for their implementation; building and maintaining strong long-term relationships with our customers; monitoring the dynamics of air content statements by customers; communication and identifying the reasons for the decline of statements, customer retention, revealing their potential; entering reporting on the work performed in CRM. What we expect from the candidate's experience: experience of working with communication and customer support, solving their requests - from 1 year; experience in resolving conflict situations; the ability to make independent decisions in the areas of one's responsibility; high empathic skills, the ability to quickly respond to requests and work for results; English - from the pre-intermediate level. It will be a plus: experience of working in the aviation or tourism sector; experience of working with sub-agents and corporate clients. What we offer: A decent salary level, based on the results of the interview; Official employment, payment of sick leave and vacations (24 days); Opportunity for professional development and career growth; Corporate mobile communication, a technician is necessary for work; Hybrid work schedule in the office or remotely; Comfortable office in the city center (Olympiyska). and like to communicate with a large number of people, build long-term partnerships and want to develop in the direction of customer support - send your resume!