Customer Success Manager in Choice

Choice is a growing and developing Ukrainian food-tech startup with offices in Prague, Warsaw and Kyiv. We are proud that among our clients in Ukraine are such well-known brands as La Famiglia, Puzata Khata, Mimosa Group, Idealist, as well as Thai and Vietnamese greetings, Honey, First Line Group, The Burger, The Cake and others. Currently we We are looking for a Customer Success Manager to join our team and help us strengthen and develop our relationships with customers, turning them into long-term partnerships! Our ideal candidate is a person with: Minimum 2 years of experience in the field of customer success/sales; Professional skills in the field sales; Excellent communication skills; Fluency in the Ukrainian language, both spoken and written; High level of emotional intelligence; Experience in the HoReCa industry, which will be a big plus. Your responsibilities will include: Building long-term relationships with clients; Onboarding new clients ;Focus on upselling and cross-selling;Responding to customer inquiries;Implementation of customer retention strategy;Collection and analysis of customer feedback;Communication regarding renewal of subscriptions.We offer:Flexible work schedule from Monday to Friday, 9-18 or 10-19 ;Competitive personal income including rate plus KPIs;Career growth opportunities;Valuable experience in an international IT company;24 calendar days of vacation;Exciting and dynamic tasks.Join our team and help us revolutionize the food tech industry , creating an unforgettable experience for our customers!