Customer Success Manager in Gamzix

15 серпня 2024

Customer Success Manager

Київ, Варшава (Польща), віддалено

Gamzix company, a dynamic player in the iGaming industry:

• was founded in March 2020 with a vision to redefine the world of online slot games;
• has already successfully produced 60 slot games;
• the team has grown to over 80 skilled professionals and we continue to grow;
• two strategically located offices in Europe.

Responsibilities:

• Monitoring deadlines according to internal trackers;
• Assigning and overseeing tasks for the marketing department;
• Exporting and sending reports to clients;
• Preparing materials for network promo campaigns;
• Cooperating with the AM department in setting up campaigns and supporting customer requests, including reproducing/campaign details;
• Creating guides for new promo tools;
• Creating newsletters/announcements for clients.

Requirements:

• 1+ year of experience in client services, advertising, or marketing;
• Strong problem-solving and analytical skills;
• Excellent communication skills, both verbal and written;
• Experience in using ticketing systems, CRM software, and other support tools;
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.);
• Ability to work independently and as part of a team in a fast-paced environment;
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction;
• Multitasking. Managers should be able to handle multiple customer inquiries simultaneously or juggle various tasks;
• Tech-savvy. They should be advanced PC users, easily learning to work with any new tool or technology using common guidelines and knowledgebase;
• Intermediate+ English level.

Will be a plus:

• Experience in iGaming;

Hiring process:

• 1st interview — Recruiter;
• 2nd technical interview — Head of AM.

What we offer:

• 7-hour working day 10:00 AM — 6:00 PM (with the lunch break);
• The hybrid format of the working day;
• A-class office, Mokotow, Warsaw/remote;
• Competitive salary in the IT field, fixed in €;
• Paid taxes;
• State holidays are paid;
• 10 days for paid sick leave;
• 28 days of paid vacation: 18 and 10 days separately;
• Medical Insurance;
• Courses/training reimbursement;
• Corporate English courses: business or general, morning or evening schedule;
• People-oriented company with a work-life balance;
• Opened and friendly communication;
• Corporate team building and activities.

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I consent to the Law on the Protection of Personal Data dated June 1, 2010, No. 2297,effective from January 1, 2011, for processing information classified as personal data.