Customer Success Manager in StartupSoft

18 липня 2024

Customer Success Manager

Львів, Тернопіль, віддалено

ABOUT PROJECT

Redfast is an active user personalization system for subscription and engagement businesses. Redfast is based on the principle that usage is the single best predictor of a user’s intent to continue or cancel their membership. By automating the continuous evaluation of 30+ usage indicators in real-time, Redfast produces an always-on awareness about each user’s propensity to remain a customer when they are on your site/app

TECH STACK

Ruby on Rails 7, AWS, Elasticsearch, Docker containers, CI/CD is automated, MySQL (ActiveRecord from Ruby), Kafka as a message broker between components

TEAM COMPOSITION

Early-stage startup

QUALIFICATIONS AND SKILLS

• 3+ years of experience as an Account Manager/ Customer Success Manager or in a similar role
• Good to have web integration (CSS/JavaScript) knowledge
• Excellent verbal and written English skills
• Excellent interpersonal communication skills, and responsiveness
• Be available for at least 4 hours during the PST time zone
• Strong analytical and problem-solving abilities
• Effective teamwork skills with technical teams
• Ability to identify and support new business opportunities
• Ability to understand and meet customer needs, establish and maintain trust with customers, seeking ways to improve customer success strategies and processes
• Ability to learn and use new software and tools efficiently

RESPONSIBILITIES

• Act as the primary contact for client queries and concerns, uphold effective communication via chats, emails, and video calls
• Deliver clear presentations and reports, perform product demos and training sessions
• Keep clients informed with regular updates, uphold periodic sync/status check calls
• Resolve client issues promptly via chat, emails, calls
• Work with technical teams to troubleshoot challenges

YOU WILL GET:

• Competitive financial reward and other social benefits
• Possibility to work with minor supervision and low-bureaucracy
• Flexible schedule and friendly working atmosphere
• Tight-knit team with an inclusive and transparent culture