Customer Success Manager in ThingsBoard, Inc.

ThingsBoard is looking for a Customer Success Manager  to join our team on a full-time basis in the Kyiv office!

Required skills:

• 1+ years relevant work experience in a customer success account management, professional services, or consulting role;
• Excellent written and spoken English is a must;
• Great people skills;
• Ability to evaluate customer needs;
• Strong analytical skills.
• Effective Cooperation with Team Members and Company Departments.

Responsibilities:

• Conducting customer surveys to gather feedback on product.
• Analyzing customer needs and preferences to inform product development strategies.
• Providing assistance and maintaining regular communication with existing clients.
• Keeping clients informed about updates and potential developments in the product.
• Managing email campaigns targeted at potential clients, including automated email setup.
• Organizing online meetings with prospective clients to showcase product features.
• Creating presentations and use cases tailored to clients' needs.
• Developing content for the website/blog to engage and inform clients.
• Documenting and publishing instructions on the website.
• Handling invoicing and monitoring payments from clients.
• Monitoring market trends in advanced analytics and identifying insights to adapt to market changes.
• Making recommendations for product improvements and contributing to the product roadmap.
  
  We offer:
• Working on an open-source IoT platform that has thousands of installations all over the world and 15000+ stars on GitHub;
• Full-time office work with flexible work hours;
• A high-professional team without bureaucracy and management overhead with 15+ years of experience;
• Career growth opportunities and regular salary review;
• Medical Insurance;
• Free English classes;
• Comfortable office and fridge with free beverages;
• Team-buildings and corporate events.