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Collecting feedback on the system from leads and customers, maintaining documentation according to user needs and communicating with the technical department regarding the possibility of realizing customer wishes; Navigating new customers through the system, communicating with customers in chats, logging of bugs reported by clients; According to customer complaints about bugs in the system, transferring them to the technical team, as well as creating and maintaining documentation for these bugs with further informing the client about the process of solving problems; li> Collaboration with content creators on system review video materials; Implementation of a customer service system, building effective communication processes with leads and potential customers; Setting up and improving the introduction process customers with the system; Deep understanding of the system's working mechanism, coordination of new features with the Product Owner and understanding of the priority of their implementation.
What we guarantee to our team: 
Customer Success Manager in MaybeWorks
Posted more than 30 days ago
2 views
MaybeWorks
Without experience
Kyiv
Intermediate
Full-time work
MaybeWorks is an ambitious IT company that has been successfully working on the creation and support of complex web applications for clients with around the world.The company has developed its own product - an innovative HRM system, and we are currently looking for a Customer Success Manager for product development.What we expect from a potential candidate:Proficiency in spoken English at the B2 level (to be able to communicate with English-speaking clients);Understanding the specifics business
MaybeWorks is an ambitious IT company that has been successfully working on the creation and support of complex web applications for clients with around the world.
The company has developed its own product - an innovative HRM system, and we are currently looking for a Customer Success Manager for product development.
What we expect from a potential candidate:
- Proficiency in spoken English at the B2 level (to be able to communicate with English-speaking clients);
- Understanding the specifics business communication with clients;
- High level of self-organization, proactive position in work;
- Independence and responsibility.
Will be an advantage:
- Experience in support;
- Skills of conducting negotiations and business correspondence in Ukrainian and English;
- Knowledge of modern IT technologies, understanding of the working mechanism of HRM systems.
What we guarantee to our team:
- Professional growth: we always promote the continuous development of our employees, train and help them immerse themselves in the work process comfortable;
- Decent and stable salary;
- Flexible work schedule, full-time work, paid holidays and sick days;
- Compensation for the costs of learning English;< /li>
- A young team with a developed culture of mutual support;
- Remote work from any corner of the world.
Without experience
Kyiv
Intermediate
Full-time work