Customer Success Manager in Upstars

UPSTARS is a product IT company with which both people and brands soar. We know how to launch stellar projects in the field of iGaming ✨
Our main focus of work is B2B services and technological solutions for clients from all over the world. And yes, maintaining a legal and transparent market in Ukraine is a must-have, so we were the third in the country to receive a B2B license for the provision of gambling services.

We are expanding our dream team and looking for < strong>Customer Success Manager.

✅ Your future tasks:

• control of the base of VIP players of the Bronze segment;
• maintaining user activity on projects;
• returning clients from inactivity;
• providing personalized assistance to clients and forming a positive client experience on the project;
• processing incoming and outgoing communications in accordance with tasks and customer requests;
• work simultaneously in several communication channels: calls, letters.

💪 Your skills:

• fluent English (both spoken and written) - C1-C2
• ability to communicate on the phone and in letters;
• ability to interest the client in projects, to highlight the positive aspects of the project in an interesting way;
• work with player objections;
• multitasking;
• ability to allocate working time and invest in set deadlines;
• willingness to learn new tools, work with them and develop new knowledge;
• empathy and stress resistance in complex cases.
   

🤞Desirable, but not critical:

• having experience in gambling;
• having experience as a support agent, understanding how to work in service.
   

🌟 Our advantages:

• we like tasks with an asterisk, because they reveal potential;
• we speak directly and simply, even about complex things;
• we don't like bureaucracy and outdated approaches - we give freedom of action;
• we have our own capacity to create technological solutions from scratch;< /li>
• we use cloud storage, Kubernetes and other components of digital maturity;
• we strive to automate the routine in order to use time for development and professional growth within the company;
• we offer a clear car performance review plan, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

🍪 Mast-hev:

• remote work - work where it is comfortable and safe;
• 20 days of paid vacation and sick leave - we are for work-life balance;
• medical insurance in top clinics - we care about your health;
• Benefit cafe - spend monthly on hobbies, hobbies, sports, etc.;
• events - take part in workshops - classes, visit team building and corporate events;
• study, study and study again - individual budget for courses, corporate English, workshops and online library.

Do you have aspirations and a desire for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let's meet! 😉