Customer Success Manager in Worksection

Kyiv, office, Podil.

Our Customer Success Manager (CSM) is responsible for ensuring that each customer receives high results in use of our product. This is an expert who studies and identifies the needs of clients, implements the development of strategies, and finds the best solutions for the client. And it is also an empath who knows how to listen and hear, show care and know how to convey information clearly and gently. So that thanks to this comfortable cooperation, our clients work more efficiently and achieve even better results.

You will work mainly with clients from Ukraine, from 10:00 a.m. to 6:00 p.m.

Worksection is a Ukrainian product IT company founded in 2008. We create the best online service for project management.

Our mission is to help modern companies grow and develop.

Among our clients: Prozorro, eHealth, HeadHunter.ua, hotline.finance, BBDO, Ministry of Digital Transformation, State Property Fund, Ogilvy, StarLightMedia,1 + 1, STB, First National, TRK Ukraine, Vintage web studio, Artjoker, Svyatoslav Vakarchuk Foundation, Visotsky consulting, Y & R, Tez-tour Ukraine, "Mystetsky arsenal", Bogdanova Bureau, "Street Food", Metro, Segodnya.ua, WebPromo, ExpertsBurda, Partner Construction, Dentsu, Snack Production, Genius Marketing and others.

Our team are progressive, responsible specialists with a high level of professionalism and internal motivation.

So we would be happy to have an employee with whom we have common values.

We offer :

— Hybrid work format with the possibility to work remotely several days a week (after the successful completion of the trial period);

— Social package: payment of sick leave, 24 calendar days of vacation;

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— Help in training and adaptation;

— Competitive and timely salary;

— Interesting tasks within your area of ​​responsibility;

— Stable work in a friendly team;

— Modern office in the heart of Podol (5 minutes from the city of Kontraktov);

— Lunches, tea\coffee, buffets, corporate events.

Skills and Skills We Need:

- 1+ year experience as a CSM or in sales, account management or other customer related roles service (except for technical support).

— Ability to conduct negotiations and written communication.

— Ability to build working relationships with clients.

— Understanding of basic principles and methodologies project management, such as Agile, Scrum, Waterfall, etc.

— High level of literacy (Ukrainian language).

— High level of self-organization and proactive approach to work.

p>— Empathy and ethics in communication.

— English Upper Intermediate.

Responsibilities:

— Consulting and training users, analysis of their needs and tasks.

— Increasing the client's involvement in working with our system.

— Managing the outflow of customers, extending contracts, selling additional services.

— Analysis of user requirements and search for optimal solutions.

— Participation in the creation of educational content (videos, instructions, webinars).

— Collection of feedback from customers for analysis and publication.< /p>

—Participation in the formation of system development tasks taking into account customer feedback.

- Preparation of documents in cooperation with the financial department.

If you feel the same "match" with vacancy, then send your resume!

The hiring algorithm is as follows:

1. Acquaintance with the resume and contact with our HR.

2. Personal interview.

4. Getting an offer!

We wish you success! We are waiting for your resume)