Customer Success Manager in Crowdin

Crowdin is a product IT company that makes a cool platform for localization (translations) of software, sites, applications. During our existence, we have gained the trust of more than 2,000,000 users from all over the world. Our clients include companies such as Microsoft, Prestashop, Kickstarter, Xiaomi, Discord, Minecraft and many others. The ideal candidate for our Customer Success team is a cheerful, friendly person who likes to work with technology 👩🏻‍💻. We really want to meet you if you: ✔️ know English at the Upper-Intermediate level and above (our clients are all over the world, so communication only in English)✔️ is familiar with the basics of working with software and technical support✔️ is able to quickly learn new information and understand technical problems of users✔️ feels customer-oriented and ready to help others✔️ is willing to travel abroad✔️ experience working with technologies or experience in learning them will be a plus You will work on: 👉 ​​resolving customer inquiries via email, online chat 👉 conducting calls to customers (after internship) to resolve inquiries 👉 transferring feedback from customers to the development team Your talent is to listen to users, read between the lines, identifying their problems and the ability to clearly explain and finding a solution quickly will be extremely valuable to us. We offer: 💻 paid internship and interesting tasks🏡 flexible flexible work schedule🌴 paid vacation and sick leave✈️ possibility of business trips abroad🎁 nice benefits