Customer Success Manager in Ringostat

Ringostat is currently looking for a Customer Success Manager to help our customers use the service :) For the past 1.5 years, we have been awarded the "High Performer" award on the authoritative G2 review service every quarter and are among the 15 best services in the world in our category. We are the only official technology partner of Google Analytics among similar services in Eastern Europe. Our mission: to improve our clients' business to the highest possible level! Just look at what clients and partners are saying about us :) Your skills: Knowledge of the Ukrainian language at the level of fluent communication. Ability and desire to communicate with clients. Ability to learn quickly. Interest in modern technologies, IT. Tactfulness. You know how to listen and maintain a conversation, have a sense of humor, customer orientation. Written literacy. The team expects from you: Answers to incoming customer requests. Training customers on the correct and full use of the service. Offer and help in the implementation of additional Ringostat tools to solve customer problems. Communication with customers, understanding their satisfaction with the service. Proactive / prompt response to customer problems and their resolution ("alert" system in our CRM). What would be a nice bonus for us? Having experience working in the IT field in a similar position (customer support department, department customer care, sales and customer support department, personal manager). We do not say that it will be easy, but you will enjoy working with us and a cool experience that will increase your professional value. We offer: Payment - rate + monthly bonus . This means that you yourself influence your income, but you have a "safety cushion" in the form of a fixed payment. Flexible work schedule with the possibility to start the working day from 8:00 to 10:00, and finish from 17:00 to 19:00. Ability to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of power outages. Individual and group work with a corporate psychologist. Paid vacation — 18 working days, 5 paid sick days per year, and 11 public holidays. The possibility of using a corporate bot that combines the most powerful artificial intelligence available today. The possibility of learning and development: experience and support of our employees, assistance in professional adaptation under supervision throughout the trial period. Internal corporate discounts on various services, including discounts on English courses. Quick decision-making and testing of ideas — absence of unnecessary bureaucracy and micromanagement. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions. Profile events and chats for sharing experiences within a group of companies. Corporate events and entertainment. Even in difficult times, we do our best to lift the spirits of our employees ;)