Customer Success Manager in BETINVEST

Betinvest is an international company that has been creating innovative technologies for sports entertainment for over 20 years. We are focused on eSports, fast sports and AI products. Our clients are leading iGaming companies looking for the most modern solutions.

Due to the development of the company and the need to strengthen customer support, we are opening a new position Customer Success Manager. 

Main Responsibilities:

• Ensuring full and effective customer experience our SaaS products and services.
• Onboarding of new customers, support during integration, help in implementation.
• Regular communication with customers with the aim of identifying needs, challenges and potential risks.
• Monitoring customer activity, analyzing product usage indicators, preparing operational and analytical reports.
• Identifying opportunities for expanding cooperation (upsell/cross-sell), initiating strategic sessions with customers.
• Collaboration with sales, support and product teams to achieve maximum customer satisfaction.
• Preparation of QBR (quarterly business reviews) with a focus on ROI, progress and future plans.
• Preventive identification of churn risks and the implementation of initiatives to avoid them. inherit">Experience as a Customer Success Manager, Account Manager or similar in a B2B environment, preferably in the field of gambling / betting.
• Practical experience in building long-term partnerships with clients and working with key customers
• Understanding principles SaaS models, customer life cycle, activity metrics (adoption, retention, churn).
• Proficiency in CRM tools (Pipedrive), Google Workspace and analytical skills in spreadsheets.
• Experience in preparingstrategic and operational reporting for clients and management.
• Fluency in Ukrainian and English (not lower than B2 level).
• Ability to focus on tasks according to priorities.

Paid 30 days off;