Customer Success Manager in Corefy

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 400 different payment methods and cater to clients worldwide.

We are looking for a Customer Success Manager who is deeply committed to customer success, not just satisfaction.

This is important to us:

• At least 2+ years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Manager;
• 1+ year of experience in the Fintech/PayTech industry;
• Experience in communication with B2B clients;
• Experience in prioritizing, making decisions, and performing effectively in high-pressure situations;
• An analytical mind, a fondness for data, and strong problem-solving skills;
• Advanced confident interpersonal communication skills: ability to communicate and collaborate effectively with a variety of internal and external stakeholders;
• High energy, self-motivated, self-organized;
• Solid experience with CRM, Task management software, and spreadsheets;
• Upper-Intermediate/Advanced level of English.

Will be plus:

• Upper-Intermediate level of German/French/Spanish;
• Experience with API documentation;
• Work experience with customers from Asia-Pacific (APAC) is a Plus;
• Work experience with customers in the High risk industry;
• Technical mindset, which refers to the use of a product or service.

What you will do:

• Regular communication with customers, identifying their pains and needs;
• Analyzing customer experience, product issues, and requests;
• Screening customer requests;
• Creation and prioritization of customer tasks in internal systems according to the types of customer requests;
• Managing customer tasks across the company’s functions;
• Keeping customers up-to-date and satisfied with current tasks;
• Increasing product usage through upselling and cross-selling;
• Reviewing customer complaints and concerns to improve the customer experience;
• Collaborating with other teams, including product and integration development, to ensure a seamless experience for customers;
• Managing account retention and renewal, and informing customers about new features and functionalities.

Hiring stages: Intro with HR, Interview with a hiring manager, Interview with a Head of Department, Offer.

What we propose:
Career and growth matches:

• Get fair timely compensation for your work and tax compensation;
• Enhance your hard skills working with a Ukrainian high-load PayTech product;
• Your professional goals and ambitions will find ample opportunities for growth within the company;
• The “open door” policy — direct communication with C-level management;
• Corefy Academy: boost your skills in the Fintech industry through hands-on experience;
• Compensation for external education to apply acquired knowledge in working on our product.

Work environment:

• 8-hour workday in-house or remote with the possibility to adjust working hours to fit your needs. 20 days of vacation and 10 days of sick leave;
• Corporate events and important dates — we celebrate together, and you can even invite your friends to the office;
• Corporate psychologist, we care your wellbeing;
• Breakfast days in the office and everything necessary for productive work. We have a generator, uninterrupted Internet, and a choice of tech equipment — Windows or MacOS.

Do you want to be part of the team? Feel free to send us your CV and we’ll get back to you!