Customer Success Manager in Pharmbills

Summary: Pharmbills isseeking ahighly motivated and detail-oriented Middle Customer Success Manager tojoin our growing team. Inthis role, you will play acrucial part inensuring the timely and accurate processing ofinvoices and payments, maintaining accurate financial records, and maintaining open communication with vendors and administrators regarding invoice statuses. You will also beresponsible for preparing weekly and daily reports for the manager. Responsibilities: Domain Knowledge:Develop adeep understanding ofclients’ needs and align team capabilities toexceed client expectations.Stay updated with industry news, trends, and best practices.Client Service:Advocate for the client, striving for 100% client satisfaction.Serve asaliaison between the client and the team, ensuring effective communication ofproject progress, commitments, and responsibilities.Share weekly reports with clients.Strategic Thinking:·Act asthe client’s strategic advisor, identifying and driving expansion opportunities.Play anactive role inshaping the overall business strategy.Initiative:Analyze data, metrics, and industry trends toanticipate future issues, provide innovative solutions, and enhance workflows.Leadership:Manage ateam ofTeam Leads (TLs) and Representatives.Align the team with organizational goals, tracking performance todrive continuous improvement.Foster team relationships and synergies toenergize and motivate the team.Collaborate with TLs onrecruitment, task distribution, backup plans, roster management, orientation, and development.Recommend promotions and raises incoordination with clients and HR.Coaching:Guide the team’s skill development and performance, providing prompt and constructive feedback.Foster ahealthy and stimulating team environment that encourages agrowth mindset.Communication:Promote information sharing, responding promptly and thoughtfully toclient and team communication.Qualifications: Minimum of2years ofexperience inclient-facing, account management, orinternational sales roles.University degree inarelevant subject.Fluency inEnglish and Ukrainian.Intense interview and project management skills (preferred).Organizational skills toestablish effective processes and meet performance targets.Analytical skills toaddress complex issues and opportunities.Problem-solving ability tofind creative solutions and act decisively.Stress tolerance and adaptability inafast-paced environment.Emotional intelligence tomanage conflict and interpersonal dynamics.Tech-savviness, including proficiency inMicrosoft Office Suite and GSuite.Who You Are:Curious and intellectually driven, with arelentless pursuit ofknowledge.Decisive and confident, even inuncertain situations.Excellent communicator who keeps messages clear and straightforward.Conscientious and committed tohonoring commitments with solid integrity.Calm under pressure, believing inyour and your team’s abilities.Driven and determined, with apassion for success.What WeOffer:Benefits: Excellent cooperation opportunity inadynamic multinational company.Berewarded for your high-quality services provision with acompetitive compensation.Recharge and explore with PTO (24days annually) The number may vary based onClient needs.Grow your skills and knowledge with access toour corporate training programs.Build lasting connections with team members atsocial events and celebrations.Weoffer peace ofmind with comprehensive medical insurance from Pharmbills partner after your trial period.Attractive referral program. Refer your friend and get the bonus.Equal opportunities for females orall genders.Corporate presents.Join Our Thriving Team: Embrace the opportunity tojoin asupportive and collaborative team, where your contributions are valued, and your growth isnurtured. Seize the chance tomake atangible impact onthe financial health ofour client’s facilities and experience the satisfaction ofworking for acompany that prioritizes innovation and excellence. Wesincerely thank all applicants for applying; however, only those candidates selected for aninterview will becontacted.Please send yourCV inEnglish indicating your salary expectations.Please apply ifyou have the qualifications needed and are ready tomaintain the required duties daily!