Customer Success Lead in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we gather strong teams to launch product IT businesses and win in global markets.

Now we are in search Customer Success Lead.

Brighterly is a startup building an online math school for children in English-speaking countries. We are already in the top 10 educational platforms for online math tutoring in the US market!

During the 2.5 years of the project's existence, we:
— Conducted 10,000+ lessons. We started with 3 tutors, who were then members of the core team, and now there are 250+;
— Gathered a team of 35+ professionals who have experience in building an EdTech business;
— Built a personalized educational platform for students and their parents.

Challenges and tasks:< br/>— Improve the quality of service for customers, creating more value in terms of product scaling;
— Implement a management system through data;
— Automate Customer Service processes and create new ones for scaling;
— Manage the CS team and work with clients.

What is important to us:
— 3+ years of experience in an operational environment (Customer Success / Care);
— From 1 year of experience in the position of the head of the direction (ideally experience with management team leaders, team formation);
— Ability to organize, coordinate and control the work of the department;
— Fluency in English.

Will be a plus:
— Participation in the product part of the business;
— Experience in creating teams from scratch.

In addition to businesses, we are developing the SKELAR foundation from the employees of our venture builder to support the Armed Forces. Within the initiative, we create and finance large projects that help bring our victory closer. SKELAR is an environment for self-realization of people who able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for Ukraine's victory. "font-style: normal; font-weight: 300">For this, we created all the possibilities inside our venture builder:

— 8 infrastructure teams that help startups solve any issues: from recruiting to finance and legal issues;
— A community of founders who have already launched more than one business and can share practiceexperience;
— Internal clubs by professional areas: marketing, development, finance, recruiting;
— Trainings, courses, attending conferences;
— Medical insurance, corporate doctor and psychologist.

Let's build the next big everything together!< /p>