Customer Service Specialist with Czech and English in Foundever

Join Our Team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1,500 great people across Poland and 800 people in Bulgaria, and now we are looking for you to join our team!

Customer Service Specialist with Czech and English

Location: Remote from any place in Poland

Job Description:

As a Customer Service Specialist, you will be responsible for delivering exceptional customer service to customers of a global healthcare technology company specializing in the development and manufacturing of medical devices. You will handle incoming calls, chats, and emails to provide support and resolve customer issues related to the use of insulin pumps. Your role will involve meeting performance targets set by the Client and management, ensuring adherence to company policies, and maintaining high levels of customer satisfaction. This position includes evening and night shifts .

Tasks:

✅ Providing the highest level of customer service

✅ Answering incoming calls and meeting targets set by the Client and management

✅ Following company policies and procedures to ensure quality

✅ Performing daily tasks efficiently and in a timely manner

✅ Achieving quality goals for calls and customer satisfaction

Requirements:

Language: Proficiency in Czech (C1) and English (B2)

Experience: Customer service experience is a plus

Technology: Knowledge of MS Office and strong computer skills

Personality: Motivated and enthusiastic

It's Great If You Have:

Ability to prioritize and plan

Independence and ability to work with minimal supervision

Problem-solving skills

Attention to detail

Sales skills

Strong soft skills

We Offer:

Type of Contract: Mandate contract for students or employment contract for other employees

Basic salary + bonuses

Work from home anywhere in Poland or Bulgaria!

What Else Can You Gain?

Co-financing for eyeglasses and holidays, employee referral program, and vouchers for various occasions (Christmas, Children's Day, etc.)

Private Medicover healthcare

Multisport card and participation in the internal Everbetter program to promote a healthy lifestyle

Professional development through training and cross-location cooperation at the international level

Don't wait, apply now!