Customer Service Specialist (Spanish) in Autodoc

We are an international company AUTODOC (www.autodoc.eu): founded in Germany and specializing in the sale of auto parts and accessories for cars. We are looking for employees who speak Spanish (C1) to support customers in our team. Terms: work remotely from home/p from $500 month floating schedule: 5 days a week, 9 hours/day, 1 hour break, 2 days off written customer support: the employee answers INCOMING written questions or translates them for other departments of the company customer support by phone: the employee accepts incoming calls from the customer NO cold calls and prospecting for customers General requirements to candidates: willingness to implement a plan for processing incoming messages, level of Spanish C1, work experience in the use of the English language is welcome (but not mandatory) Requirements for remote work: Internet speed of 50 MB/s (wired) Responsibilities: Respond to customer inquiries by mail, mail or by phone (consistently); Provide information about products, prices, working conditions and company promotions; Help the client place an order; Work with the client's request (orientate on the delivery period, etc.); Work on keeping the client: offering replacements, alternatives, missing products, offering related products products, help in placing an order and choosing the best payment method; Responding to customer reviews so that the customer remains loyal the moment the dialogue ends; Timely familiarization with project information with the aim of saving all changes; Absence of cold calls or customer tracking. Our employees: receive a stable salary ; undergo training, which is paid for on working days; receive free medical insurance with coverage of 250 thousand UAH. per year; have paid vacation and sick leave; are accompanied by mentors who will help at all stages of work; receive foreign language practice with native speakers.