Customer service specialist (night shift) in Global Logistics

Position: Customer Service SpecialistPlace of work: Kyiv, metro VasylkiviskaSchedule: 10 p.m. to 7 a.m., 5-day scheduleEnglish B2 The company "Global Logistics" is looking for an energetic and motivated employee for the position of Customer Service Specialist. We are a leading international transportation company serving the USA, Mexico and Canada. We provide efficient and reliable logistics for our customers, ensuring the delivery of their goods on time and safely. Job Description: Customer Service: Interacting with customers and solving their queries and problems via phone, e-mail and face-to-face online. Delivery Coordination: Cooperation with various logistics contractors and internal departments to ensure efficient and timely delivery of cargo. Documentation: processing and saving data on orders and deliveries, creating reports and analyzing information. Requirements: Excellent command of Ukrainian and English (written and spoken). Ability to work in a team and cope with stress.Experience in logistics or customer service will be an advantage.We offer:Competitive salary and bonus system.Opportunities for professional development and career growth.Friendly and favorable working atmosphere. relevant skills and abilities, send your resume to us. We will be happy to welcome you to our team! to company policies and procedures. Will be responsible for developing, creating and implementing customer service processes and manual procedures as needed. ResponsibilitiesParticipates in customer and client listening programs to identify customer needs and expectations.Monitor the effectiveness and quality of incoming calls.Determine weaknesses in performance and establish solutions to improve.Ensure compliance with the company's quality systems.Identify process improvement opportunities.Generate and maintain feedback .Provides feedback to team leaders and managers.Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of the company.Ability to work and complete projects without supervision, self-motivated.Ability to communicate with discretion and professionalism, understanding when confidentiality is needed. Qualifications B2 English level. You have 1 year of customer service experience Strong knowledge of customer care processes and techniques. You're coachable and open to feedback You're personable with strong conversation etiquette Strong attention to detail, exceptional listening and analytical skills. Excellent communication skills, both written and verbal, are required. Excellent organizational skills and ability to handle multiple tasks under deadlines. Demonstrated ability to work well in a team environment. Additional Information Friendly, professional, highly motivated and productive team made up of the best of the best; Creative Environment where You will never be bored at work again; And...slowly but surely, we are getting ready to conquer the world. Join us! We offer: Our employees enjoy an excellent work environment and respectful workplace with credible leadership and receive fair remuneration and annual profit sharing. Be part of our company and be valued, appreciated and respected! Send your resume right now! Contact me personally on Telegram @GaliyaКadyrbek#night shift #logistics #support #kyiv #job