Customer Service Specialist (French) in Autodoc

We are an international AUTODOC company (www.autodoc.eu): founded in Germany and specializing in the sale of auto parts and accessories for cars. We are looking for employees who speak French (C1) to support customers in our team. Conditions: work remotely from home (Ukraine) with /p from $500 per month floating schedule: 5 days a week, 9 hours/day, 1 hour break, 2 days off a week. customer support: an employee answers INCOMING written questions or translates them for other departments of the company NO cold calls and customer searches General requirements for candidates: willingness to implement a plan for processing incoming messages French language level C1 work experience in the use of the English language is welcome (but not mandatory) Requirements for remote work: Internet speed of 50 MB/s (wired) Responsibilities: Answer customer questions by phone, chat, mail (consistently); Provide information on products, prices, working conditions and company promotions; Help the client place an order; Work with the client's request (orientate on the delivery period, etc.); Work on keeping the client: offering replacements, alternatives, missing products, offering related products , help in placing an order and choosing the best payment method; Responding to customer reviews so that the customer remains loyal the moment the dialogue ends; Timely familiarization with information about the project by saving all changes; Absence of cold calls or customer tracking. Our employees: receive a stable salary; undergo training, which is paid for in working days; receive free medical insurance with coverage of UAH 250,000. per year; have paid vacation and sick leave; are accompanied by mentors who will help at all stages of work; receive foreign language practice with native speakers.