Customer Service Specialist (English language) in Autodoc

We are an international AUTODOC company (www.autodoc.eu): founded in Germany and specializing in the sale of auto parts and accessories for cars. We are looking for employees who speak English (C1) to support customers in our team. Let's start with what you get: Guaranteed rate from $500; In addition, you will have a bonus, if you achieve your goals, the salary will be higher. Flexible work schedule: 5 days a week, 9 hours/day, 1 hour break, 2 days off a week. Remote work format. You can work in any city of the country. They have paid vacation and sick leave. You will receive free medical insurance with a coverage of 250,000 hryvnias. per year. Opportunity for career growth. If you consistently show high results, we will review the terms of cooperation. A team of professionals, thanks to which you will learn a lot. We really love what we do. You go through training, which is paid as working days. This is an opportunity not only to realize your ambitions and earn money, but it is also an opportunity to improve your English, because you will communicate with native speakers. For our part, it is important, so that you are not only energetic and proactive, but also possess perfect English (C1, written and spoken). You will have the following TASKS: Answer customer questions via chat, mail or phone (sequentially). Provide information about products, prices , working conditions and company promotions. Assist the client in placing an order. Work with the client's request (orientate on the delivery period, etc.). Customer retention work: offer of replacements, alternatives, missing products, offer of related products, help in placing the order and choosing the best method of payment. Respond to customer feedback so that the customer remains loyal when the dialogue is over. Timely familiarization with information about the project in order to save all changes. No cold calls or customer tracking. Requirements for remote work: Internet speed of 50 MB/s or more (leader) Send your resume and next week we will take the first steps to high results together.