Customer service specialist in robota.ua

Hello, let's get to know each other! We are the robota.ua company - an online platform for job search in Ukraine. We are part of the European holding Grupa Pracuj Ltd and a partner of the international network The Network. Every day, we help thousands of people find work, and companies find employees as quickly and conveniently as possible!

We invite you to join the Customer Care Specialist team.

Your area of ​​responsibility:

• Performs customer support: incoming, outgoing calls, correspondence;
• Helps customers with job placement;
• Incoming processing \outgoing calls, chats, e-mails and leads;
• Prompt response to client requests, with the aim of processing them within the specified time;
• High-quality and fast processing of requests on all specified channels communication in accordance with established norms (KPI);
• Providing consulting and other services to clients (assistance in working with the service, assistance in demonstrating the service, solving problems, etc.);
• High-quality logging (storage) of customer contact data in social media tools (CRM, chat, telephony, etc.), with a clear description of customer situations/needs;
• Maintenance and maintenance of an up-to-date customer database, recording and updating information about them;
• Effective communication with other departments of the company;
• Making suggestions for improving current work processes for cooperation with clients;
• Preparing and sending commercial proposals to clients (on to the client's incoming request);
• Work on attracting and registering new customers, studying their needs, consulting on technical and consumer characteristics of services;
• Making suggestions for improving work processes and programs (СРМ , admin-panel);
• Creating reports on work performed and to improve work efficiency

Wishes to the candidate:

Waiting for you:

• Official employment, which includes: 24 days of annual vacation and paid sick leave;
• Work schedule with Monday on Friday from 9:00 a.m. to 6:00 p.m., of course, with a reset hour.
• Attendance of specialized events and training;
• No need to issue an official sick leave for the first days of illness if you feel that you will soon 100% ready to start work;

Corporate and team building - we really like to spend time together :)

Can you already imagine yourself in our big team? Then send your resume and come get acquainted!