Customer service specialist in Epicentr K

The national chain of shopping centers "Epicenter K" invites to the team a Customer service specialist who will effectively respond to the requests of our customers, solving their difficult situations and ensure satisfaction with services at: m. Kyiv, str. Bratislavska, 11.

The company offers:

• official employment, paid vacation 24 calendar days, paid sick leave;
• corporate training;
• new, spacious, modern office in Kyiv on str. Bratislava, 11 (Chernihivska city center);
• recreation with coffee machines, poufs, tennis;
• friendly staff and loyal management;
• mentoring — a support system for newcomers and further development and training;
• special discounts when purchasing goods in the network of our shopping centers and partners.

Your tasks:

• quick and professional response to customer inquiries by e-mail or chat, providing accurate and useful information;
• working with negative customer experience (problems, complaints or other requests) and finding ways to resolve them;
• communication with all company departments for optimal and prompt resolution of customer inquiries;
• complaint analysis and providing feedback to the head of the department.

It is important for us:

• experience of working with CRM systems and in the field of customer service from 1 year (will be an advantage);
• knowledge of legal aspects and legislative norms in the field of consumer rights protection;
• ability to effectively solve problems and conflict situations;
• excellent communication skills (oral and written); 
• high level of responsibility, result-oriented, systematic, analytical skills.

Got questions or interested in details? Call +38 (050) 308-96-39 or send your resume l.[email protected]

Sincerely, Epicenter K HR team

WE WORK FURTHER, APPROACHING VICTORY