An international skin care company is looking for a Customer Service SpecialistMain duties:< ul>processing customer orders in accordance with the approved range, volumes and price conditions and sending customer orders to the company's local warehouse for further processing and delivery of goods to customers;invoicing customers for further payment in compliance with corporate standards and the prevention of customer receivables;send to customers the documentation necessary for the sale of goods
An international skin care company is looking for a Customer Service Specialist
Main duties:
< ul>
processing customer orders in accordance with the approved range, volumes and price conditions and sending customer orders to the company's local warehouse for further processing and delivery of goods to customers;invoicing customers for further payment in compliance with corporate standards and the prevention of customer receivables;send to customers the documentation necessary for the sale of goods on the territory of Ukraine (certificates, hygiene reports, etc.);make requests and receive from customers necessary reports for monitoring results; place customer requests for product delivery in the information systems of the customer's respective service transport company for the purpose of timely delivery to trading points; fulfill customer requests regarding assortment, logistics information , availability/absence of products, promotional sets, etc., in order to provide them with quality information support;prepare and hand over a package of documents to the manager of the local warehouse for the shipment of goods to customers;prepare a package of necessary documents for the supply of goods (tax invoices, expense invoices, payment invoices, etc.;register tax invoices in the Unified Register of Tax Invoices in electronic form and receive system confirmation from the tax inspectorate regarding correct registrations, send electronic tax invoices to customers;regular communication with customers regarding orders, shipments, payments, etc.communication with a planning specialist, logistics department, warehouse regarding the availability of goods or the time of arrival of goods at composition;regular interaction with the sales department, marketing department, credit control and other departments.Requirements:
- higher education
- MS Office at the level of a confident user (Word, Excel), preferably 1C and SAP
- business rules
- accounting requirements
- ethics of business communication and negotiation, basics of business correspondence
The company provides:
- official employment according to the Labor Code
- attractive salary
- participation in the bonus system
- medical and life insurance (after the trial period)
- remote work format