Customer Service Specialist in JTI / Japan Tobacco International

Your area of ​​responsibility will include:

• Ensuring an appropriate level of customer service in accordance with Company Policies and Procedures
< li>Accepting and registration in SAP of customer orders for shipment of finished products
• Ensuring effective cooperation and proper communication with external and internal customers
• Processing complaints about finished products: cases of shortage, damage, non-delivery and others
• Ensuring support for the import of finished goods and marketing materials (POSM) operations
• Maintenance of document flow and reporting in full compliance with Company policies and procedures
• Ensuring processing payment documents

Who are we looking for? As a professional, you have: 

• Higher education
• Experience of working in a rapidly changing commercial environment, desirable experience of working in warehouse logistics
• The level of English is not lower than Upper Intermediate
• The level of Excel is Advanced. Experience in corporate databases, including SAP (preferred)
• Developed analytical skills, able to draw appropriate conclusions and see the big picture
• Tolerance for daily work with document flow
• Good communication and interpersonal skills
• Accuracy and attention to detail

What we offer:

• Official employment and permanent type of employment contract
• Mixed work model - 50/50 (office work / remote work). During the period of martial law in Ukraine - the format of "remote work" with a visit to the office for business of critical need  
• Working in the Kyiv central office in Podil with an area equipped for work during an air alert  
• Flexible work schedule    
• 28 days of paid vacation
• Competitive salary
• Compensation package that includes health insurance, life and disability insurance, partial meal compensation and sports - health care services, a one-time payment to help arrange "remote work"
• Free confidential Service of psychological support for employees and relatives
• Participation in the Well-being program, which includes online webinars on well-being , sports challenges, online quizzes, free online library and volunteer initiatives
• Wide learning and development opportunities      

During the selection process you will be expected to:

• Communication with a representative of the "People and Culture" department
• Predictive Index Test
• Online meeting with a direct supervisor
< li>Online meeting with the Head of the Logistics Department (for final candidates)

Do you want to join the Sales team? Then upload your resume!