Customer service, sales manager, contact center operator (incoming line) in bodo

Hello! I am Marina, the head of the contact center department of the bodo company. I am 25 years old and I have been in the bodo team for 6 of them. Like you, I started my career from the position of "Customer Relations Manager". She showed interest in all processes and moved to the position of "Manager of the Department of Quality and Control of Client Service". Later, she became the head of the group and shared her experience with her subordinates, and six months later she moved to the position of head of the department for working with clients. We are looking for new managers to join the team, because their predecessors were promoted and work in other positions. Therefore, let's get to know each other and if you feel that there will be a match, I am waiting for your feedback. What we have: 💹 Career growth both horizontally (transfer to another department) and vertically (becoming a manager). 25% of all employees at our head office are former customer service managers. Here are examples and testimonials of 20 call center managers who have grown up in the company. 🌫️A convenient schedule with floating weekends (eg 2/1, 3/2, 4/2). There are two types of shifts: 09:00-18:00 and 09:00-20:00. 🎯Step-by-step adaptation to the position. A training plan for professional tasks, a detailed knowledge base with all instructions, constant meetings with the manager and colleagues who are ready to help and advise. 💲️Financial stability - official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave for KZpP. 💱️ Salary review every year. 🏚️ Large office in the center (86H Malevicha St. - 5 minutes walk from Lybidska station). 🏖️ Day off for birthday. 🤟 30% discount on impressions for independent visits and in gift.💡Any idea you have will be heard, and if it helps to improve our work, we will implement it. Now about the expectations from the specialist I am looking for: Experience working with clients is not required, we provide full training You learn new things quickly Communicative and can chirp like a nightingale Attention to detail like Sherlock) Without bad habits (including IQOS, glo, one-time , vapes, etc.).IMPORTANT: Everyone, including me, works in an office full-time. There is no remote work or hybrid schedule. What you will do: Advise customers and solve their questions. During a conversation with a customer, record important comments, check information about the service and find answers to questions. Place orders, sign up customers for services, receive feedback communication. Communicate with partners. Transfer requests to other departments that are responsible for solving more complex issues. How is the salary formed? The salary of everyone in the company consists of a rate and a bonus part. Rate 20,000 UAH + bonus part 5,000 UAH = 25,000 UAH About our hiring process The head of the group personally analyzes all reviews and conducts telephone and offline interviews. We make decisions quickly and provide feedback (both the continuation of communication and its completion) immediately or the next day. Only a few days can pass between a response to a vacancy and receiving a job offer. About the team Our team consists of 15 managers, 3 group leaders and me . You can easily ask an experienced manager, team leader or me. About bodo We have been on the market for 14 years: more than 1,000,000 customers, 140 collaboratorstechnicians, we work in Ukraine and Turkey. More than 800 partners cooperate with us in two countries, providing various services: SPA, extreme, master classes. More interesting things about bodo in the interview of the owner and CEO for FEDORIV VLOG — https://www.youtube.com/watch? v=MTnXqC7YX3o