Customer Service Representative (Ukrainian) in BingX

About BingX One of the head cryptocurrency exchanges!An international digital service financial institution with branch offices in North America, Canada, the EU & Singapore.One of the top 10 cryptocurrency trading platforms!A crypto social trading exchange that offers spot, derivatives and copy trading services to more than 100 countries worldwide.Access to the fast-growing cryptocurrency market connecting them with expert traders through an investment platform.As a first trading platform that connects high-level traders with regular users; More than 3,000 of the world's outstanding traders have joined and settled in; BingX is committed to making crypto trading easy to use and benefit more users. Within two years, our platform has supported Over 10Native Languages, serving users from over 100 countries and regions, globally. We aim to become the first go-to Social Trading Network for the increasingly hyperconnected world.Our current vacancy | Full-time | Long-term | RemoteResponsibilitiesHandle high amounts of live chat and incoming emailsIdentify and evaluate customers’ needs to deliver satisfactionProvide accurate, valid and comprehensive informationManage complaints, provide proper solutions and options within the time limits; follow up to secure resolutionFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersRequirements 1+ years experience of proven customer facing experience or experience as a customer service representativeStrong ability in using IT for professional use and can handle somewhat technical queries from customersExceptional written communication skill and a good listenerAbility to multi-task, prioritize, and control time effectivelyKnowledge of the cryptocurrency/blockchain field is a big plusFluent in Ukrainian , Russian and English, competency with a third language is an added advantageWilling to work weekends and irregular hours which will include night shiftsWorking at BingXBe part of the future of finance technology and achieve meaningful goalGreat career development in fast-growing companyMarket competitive salaryFollow your local vacation and other benefitsProfessional developmentJoin an international and diversified team Show more Show less Посадовий рівень Помічник Тип зайнятості Повний робочий день Посадові обов’язки Служба підтримки Галузі Фінансові послуги