Customer Service Representative | Ukrainian in BingX

About BingXA leading crypto exchange.More than 10 million registered users worldwide.750+ spot trading currencies and 400+ futures targets.17,000+ elite traders, with 600 million+ cumulative copy trading orders.Top ranking exchange on CoinMarketCap and CoinGecko.We aim to build a gateway for the next billion crypto users.Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.Our current vacancy | Full-time | Long-term | RemoteResponsibilitiesHandle high amounts of live chat and incoming emailsIdentify and evaluate customers’ needs to deliver satisfactionProvide accurate, valid and comprehensive informationManage complaints, provide proper solutions and options within the time limits; follow up to secure resolutionFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersRequirements 1+ years experience of proven customer facing experience or experience as a customer service representativeStrong ability in using IT for professional use and can handle somewhat technical queries from customersExceptional written communication skill and a good listenerAbility to multi-task, prioritize, and control time effectivelyKnowledge of the cryptocurrency/blockchain field is a big plusFluent in Ukrainian and English, competency with a third language (Russian) is an added advantageWilling to work weekends and irregular hours which will include night shiftsWorking at BingXBe part of the future of finance technology and achieve meaningful goalGreat career development in fast-growing companyMarket competitive salaryFollow your local vacation and other benefitsProfessional developmentJoin an international and diversified team Show more Show less Посадовий рівень Помічник Тип зайнятості Повний робочий день Посадові обов’язки Служба підтримки Галузі Фінансові послуги