Customer Service Representative (permanent role) in Staff Service

Purpose of Role:

Provides excellent customer service/support them in building a successful business.

Principal Responsibilities:

• Work in a consultative and supportive manner with ABOs to manage their business needs
• Managing customers’ business needs over the phone
• Processing customers’ requests and updating data in the computer systems
• Receiving and responding to questions related to products, promotions, orders, invoices, payments,returns, online platforms, incentives, terms and conditions (by using our knowledge managementresources)
• Generating innovative ideas and solutions that will improve customers satisfaction- Contributing to projects in various departments outside of regular responsibilities
• Assisting other team members to leverage and develop their capabilities

Required Qualifications / Work experience:

• Completed higher education
• Ability to handle stressful situations
• Strong communication
• Customer oriented skills, adaptable and flexible person
• Self-starting personality, pro-active and self-motivated
• Good objective setting and analytical skills
• Ability to accurately evaluate documents
• A team player, experienced in working in international teams and cross-functional teams
• Fluent Ukrainian, English – intermediate (preferable)
•  At least 1 years of proven working experience in the customer service field
• Ability to work with MS Office tools (Word, Excel).