Customer Service Representative, CSR Administrator in Lantech Communications

"Connecting people to the world". Lantech Communications provides implementation, construction and project management services for the cable and telecommunications industry in the USA. The basis of our success is our incredible team of professionals who know and love what they do. Do you want to be a part of it and work in the Ukrainian style on the American market? We invite a Junior Recruiter to work, who is ready to learn and grow with us! Why #LantechTeam? competitive salary in USD, all the advantages of remote work, free time in the first half of the day: for rest, sports and other personal affairs, team play and warm communication without borders, the opportunity to develop English with native speakers + support in this from the office team, because we all know Ukrainian, clear and understandable scripts for communicating with clients, on-job training and the opportunity to quickly master the profession and career grow in a cool company 🔥 social package: vacation, sick leave, benefits Our ideal candidate: polite and friendly, knows how to find a common language with clients, confident user of MS Office and Google Apps, can quickly get along with other programs (with an intuitive interface) ready to work on American time: 8.00 a.m. — 5 p.m. CST (this is 16.00 - 01.00 Kyiv time) English Upper Intermediate (B2) and above - must have work experience in the field of customer service, technical support, dispatch service can be an advantage, experience in working with IP telephony can be an advantage (but the main thing is the desire and willingness to learn) Responsibilities: communication with customers after they have been provided with services, in order to receive feedback and improve the service, reporting on the success of each technician's work, answering phone calls, e-mails from customers; provision of consultations and consideration of appeals Diversity. Equity. Inclusion. We will consider all candidates who meet the requirements of the position, regardless of age, gender, religion and any other characteristics.**Candidates from the territory of the Russian Federation please note that we do not cooperate with this state and its citizens. Thank you for understanding.