Customer service representative in Mr. Glazier

Job Title: Customer Service Representative - Window Repair

Company Overview: Window Repair NYC is the leading company in window repair with a perfect combination between professionalism & quality craftsmanship. We guarantee that we will provide you with durable results for all your needs! From Double Hung Window, Picture Windows (including skylights), Bay/Casement Wines boards as well as Basement windows — our skilled technicians have got it covered so call today before someone else does!

Window Repair NYC is here to address all your window repair needs! We guarantee that with our expert professionals and durable results, you can trust us for any type or size double-hung windows in New York City.

Position Overview: As a Customer Service Representative, you will play a crucial role in ensuring a positive customer experience by addressing inquiries, resolving issues, and providing support related to our window repair services. This position is vital to maintaining strong customer relationships and contributing to the overall success of our company.

Key Responsibilities:

1. Customer Interaction:
   • Respond promptly to customer inquiries through various channels, including phone, email, and live chat.
   • Provide accurate information about our window repair services, pricing, and processes.
   • Assist customers in scheduling appointments for window assessments, repairs, and follow-up services.
2. Issue Resolution:
   • Investigate and resolve customer complaints, concerns, and issues in a professional and timely manner.
   • Collaborate with other departments, such as the technical team or sales, to ensure effective problem resolution.
   • Keep detailed records of customer interactions, transactions, comments, and complaints.
3. Product Knowledge:
   • Stay informed about our window repair products, services, and industry trends.
   • Provide clear and concise information to customers regarding product features, benefits, and warranties.
4. Process Improvement:
   • Identify opportunities for process improvement and recommend solutions to enhance the customer experience.
   • Collaborate with the management team to implement changes and improvements.
5. Quality Assurance:
   • Conduct customer satisfaction surveys to gather feedback and identify areas for improvement.
   • Work closely with the quality assurance team to ensure service delivery meets or exceeds customer expectations.

Qualifications:

• Previous experience in customer service, preferably in the home improvement or construction industry.
• Strong communication skills, both written and verbal, with an emphasis on active listening.
• Fluency in English at B2-C1 level is essential to effectively communicate with our English-speaking clients.
• Empathy and patience in dealing with customer concerns and inquiries.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with CRM software and customer support tools is a plus.
• Possibility to work in the US time zone (15:00 – till midnight Kyiv time).

We are working for US market, so our working hours in Ukraine 3 pm till midnight. 

Perks and Benefits:

• Remote Work: Enjoy the flexibility of working remotely from anywhere.

• Competitive Salary: We offer a competitive salary in US dollars to recognize and reward your outstanding performance.

• Growth Opportunities: We are committed to your professional development, providing you with opportunities to grow alongside our company.

• Supportive Workplace Culture: Experience a collaborative and inclusive culture where your ideas are encouraged.

Join us at Mr. Glazier, where you'll be part of a dynamic and motivated team, working together to redefine the window repair industry. Embrace the flexibility of remote work, while enjoying a supportive and inclusive work culture that encourages personal and professional growth.

Don't miss out on this exciting opportunity to be part of our expansion journey. Apply now and showcase your passion for customer service excellence as a Remote Customer Service Representative at Mr. Glazier! Together, let's create a brighter future for our customers and our team.