Customer Service Operator in L’OREAL Ukraine /LOREAL Ukrayina

BRIEFLY ABOUT US
Today, the L'Oreal company is represented in 150 countries on five continents. For more than a century, L'Oreal has been dedicated to the mission of "Creating beauty that moves the world" and today is a global industry leader with consolidated sales of 29 billion euros. Together, we overcome difficult challenges while not losing our social focus: to make the world a more inclusive and better place for every person on our planet. Get excited about the diversity of possibilities for the future of beauty as you create impact with us. 
will be responsible for providing exceptional service to our customers by effectively responding to their inquiries, resolving issues and ensuring their overall satisfaction. 

• Respond to customer inquiries quickly and professionally via email or chat, providing accurate and helpful information
• Efficient and accurate processing of orders, returns and exchanges, following company policies and procedures
• Addressing and resolving customer complaints and issues
• Using our customer service software systems to document and track customer interactions and ensure accurate and up-to-date records
• Collaboration with relevant departments (Transport, Credit, Sales, Database) to resolve customer issues, escalate issues as needed to ensure timely resolution
• Proactively identify and inform Account Manager on trends and recurring issues, contributing to continuous improvement in customer service
• Providing product information and helping customers make informed purchasing decisions
  
< /ul>

YOUR FUTURE TEAM 
Your future team is very friendly and consists of 10 people who love to party, joke and play sports! We work closely with our external partners (carriers and warehouse) and colleagues from other departments (customer service, finance, legal, etc.). You will have the opportunity to improve your current skills and develop new ones. We have many interesting trainings for you! 
>Knowledge of customer service principles and practices, awareness of industry trends and emerging technologies to proactively improve customer service processes

• Proficiency in customer service software and tools such as SAP systems, EDI, Excel, Power BI, Outlook, Microsoft Teams
• Skills in conducting complex business negotiations, ability to argue and defend a position in working with clients
• Ability to analyze data and create reports to evaluate performance and identify areas for improvement
• Willingness to work in mule modemultitasking
• Above average English
  

WHAT WE OFFER

• Join a leading international company in the field of beauty technology with formal employment, competitive salary and participation in the company's bonus system
• You will receive: comprehensive health and life insurance , exclusive discounts in the L'Oreal in-house store and partner beauty salons, work equipment and additional vacation.  
• Be a part of numerous social initiatives of various scales implemented by L'Oreal Ukraine, aimed at solving environmental and social problems, as well as overcoming gender inequality in business and science. Since the beginning of the full-scale invasion, the company has actively cared for the mental health and well-being of all employees and supported Ukrainians affected by the hostilities.  
• Immerse yourself in a dynamic environment where you will have unlimited access to learning platforms and development courses, including local and international trainings, Coursera, LinkedIn Learning and BUZU. 
• Implement your ideas and implement large-scale projects in cooperation with the company's leading experts.  
• Choose for yourself a hybrid work schedule that offers work both in an office with shelter (Kyiv, BC "Magnett") and remotely.