Customer service manager (visa area) in HotVisa

The HOTVISA company has gathered around itself a team of like-minded people dedicated to their work, who help our clients get new opportunities, open horizons and make their dreams come true. Our product is full customer support in obtaining visas to the USA, Great Britain, and Canada. Our result is a high percentage of case approval and sincere gratitude from clients. There are more clients, so we are opening another vacancy - account manager. We offer: Remote work format; Competitive compensation that corresponds to qualifications and work results (rate + bonuses); A convenient and simple adaptation system with support from the team leader and the team. Internal courses and trainings for professional and personal growth 20 days of paid vacation and paid sick leave; working schedule: from Mon to Fri 09:00—18:00 Kyiv time; Environment , where freedom of thought prevails and initiatives are welcomed; The possibility of vertical professional growth or rotations in other directions - SALS, Marketing and other teams. Our ideal candidate has: Computer/laptop and uninterrupted Internet; Responsible approach to his work, attentive and able to work in multitasking mode; Be communicative and friendly; Good command of Ukrainian and Russian languages ​​(oral and written); Can work in multitasking mode; Experience working in technical support or with sales; You will be a plus: Proficiency in English at the level of A1 (oral and written) desirable; Experience working with CRM system, Google Drive, zoom, Google Meet; Experience working in a similar position or simply in a Visa company; What you will do (We will teach you everything) Communicating with clients in writing (80%), orally (20% ) and in zoom; Information support and management of customer cases; Coordination in the payment of fees; creation of personal offices in the embassy system, filling out questionnaires; ).We will be glad to see you in our team! Send your CV through the website.