Customer Service Manager / Support Manager in Datawiz.io

Datawiz.io is a product IT company that develops online services for data analytics and process automation in retail. Our clients are chains of supermarkets, gas stations and pharmacies in more than 17 countries of the world.

We are always happy to welcome talented specialists to our team who are ready to develop, look for non-standard solutions, maintain the pace of the company and move forward. If you consider yourself like this, we invite you to join our team.

We offer:

• fair financial remuneration with regular review;

• within the framework of the project;

• corporate events, namely: teambuildings, corporate parties and monthly events (board game evenings, outings, etc.);

• fitness and hand-to-hand combat training in the office;

• hybrid form of work (Chernivtsi office);

• modern office in the city center with table tennis and Xbox;

• availability of comfortably equipped shelter in case of air alarms.

Required skills:

• fluency in Ukrainian and English (level not lower than B2);

• sincerity and openness;

• excellent communication skills/clear articulation;

• ability to explain complex things in simple words;

• possession of developed feedback competence;

• ability to multitask and prioritize effectively;

• ability to work in a team. 

Your duties:

• know the company's services flawlessly;

• present services and provide training to clients;

• answer customers' questions and help them implement services in their work processes;

• orientate in all customer support processes (connection, data upload, training and use of services);

• create educational documentation;

• provide feedback and communication reports.

Would be an advantage:

• work experience in sales, retail, IT;

• skills in creating and conducting presentations;

• technical, economic education.

If you want to become part of a successful team, leave feedback and we willwe will contact you! :)