Customer service manager (Support incoming line) in RIA.com

About RIA.com Our products are used by millions of Ukrainians, so a team of specialists works hard on improvements and the search for innovative solutions.

We are looking for a Client Manager to join the User Care Service team. In this position, you will help clients quickly and qualitatively resolve their requests.

What are the tasks facing the Client Manager:

• Telephone consultations: answers incoming and outgoing customer calls and helps in solving their queries regarding the company's products: AUTO.RIA, DIM.RIA, AGRO.RIA and RIA.com.
• Written consultations: processing requests from users in chats and e-mails.
• Service requests: work with the Creatio system and interaction with other teams.

On average, the client-manager receives 80-100 requests per working day.

Now about the expectations for the candidate we are looking for:

• Experience working with clients: telephone consultations or offline interaction.
• Caring approach and empathy: the ability to understand the client's needs and the desire to help.
• Orientation to a high level of service: the ability to provide a high-quality client experience even in complex situations.

Would be an advantage:

• Experience with CRM systems.
• Experience in customer support or contact center.

About the stages of the interview:

• After selecting your resume - a phone call with the recruiter.
• Interview in online format with the Team Leader and the trainer.
• Invitation to a paid internship remotely or in the office (2-3 weeks)

What awaits you at RIA.com?

• Practical embodiment of team values: open communication, individual training with a trainer, feedback, mentor support from the first day for quick adaptation, without micromanagement or time trackers.
• Comfortable working conditions: remote or hybrid work format, floating 8-hour shifts (4 working / 2 weekends) starting between 08:00 and 14:00 and lunch break, official employment.
• Health and self-care: online consultations of a corporate doctor and mental health support with a psychologist, paid sick leave and 22 working days of paid vacation.
• Development opportunities:move between categories for career growth, receive bonuses based on a clearly defined KPI system. Individual trainings and participation in internal competitions for the development of professional skills. Compensation for learning foreign languages and a bonus program to support the hobbies and recreation of Riakom citizens.

RIA.com is a socially responsible Ukrainian company. "Auto for the Armed Forces" by AUTO.RIA is a fundraising project that has been officially operational since 2023. Thanks to the active involvement of the team, creative initiatives and collaborations with stars and Ukrainian business, we purchased and sent 19 pickup trucks, 2 tractors, 2 SUVs, 1 truck for the military in the hottest destinations. You can learn more about how we work here: https://www.instagram.com/ria.com.tech/

We believe that it is the team that creates products that become market leaders, so we are waiting for your resume!