Customer service manager, Project Manager in Atlant Digital

About us

We are Atlant.Digital, an international performance marketing agency:

Google Premier Partner • Meta Business Partner • TikTok Reseller.

• We work with businesses from Ukraine, Europe and the USA.
• We have 200+ implemented projects and 120+ verified reviews.
• We specialize in e-commerce, services and B2B, where the result is measured by applications, sales and ROMI.

We are currently looking for an Account Manager who will be the key contact person for clients and help keep communication, expectations and project deliverables in order.

Your tasks

1. Customer service and communication

• Be the main point of contact for the customer: calls, online meetings, correspondence, messengers.
• Build trusting, long-term relationships, explain complex things in simple language.
• Regularly update the client about the status of projects, results and next steps.
• Identify growth areas: new channels, formats, markets, tools.
• Offer upsell / cross-sell based on real results.
• Maintain contact with partner platforms, networks, services (CPA networks, DSP, advertising offices), if necessary, communicate with their support.

2. Project and team coordination

• Accompany the clientfrom onboarding to stable operation and scaling.
• Form and updatework plans, timelines, priorities.
• Coordinate the team: PPC, SEO, SMM, creative, analytics, development, production.
• Monitor deadlines, quality of execution and process transparency.
• Ensure transparency of processes, roles and responsibilities within the team and for client.

3. Work with performance projects

• Together with specialists, participate in strategy planning: channels (Google Ads, Meta, TikTok, others), approach, KPI.
• Understand the customer funnel: leads,attendance, sales, repeat purchases.
• Read key indicators (CTR, CPC, CPL, CPA, ROAS, ROMI) and draw conclusions for the client.
• Prepare understandable reports for the client: what was done, what numbers, why and what are we doing next.
• Together with the team initiate optimizations: new creatives, audiences, offers, landings.

4. Analytics, budgets, documents

• Work with analytical systems (GA4, Appsflyer, Adjust, internal dashboards) at the level of data reading and interpretation.
• Form regular reports: period summaries, KPI dynamics, conclusions and next steps.
• Plan and control budgets by clients: approval, redistribution, control of limits.
• Reconcile accounts, acts, payment, monitor compliance with the terms of contracts.

Who are we looking for

Experience

• 2+ years in digital / performance marketing, account or project management, media buying or related roles.

Hard skills

• Understanding the basics of digital marketing: SEO, PPC, SMM.
• Knowledge of basic metrics: CTR, CPC, CPM, CPL, CPA, LTV, ROI/ROMI.
• Proficient in Google Sheets / Docs / Slides.
• Working with task managers such as Worksection / Asana / ClickUp.
• Ability to read reports and dashboards and draw logical conclusions.
• Literary Ukrainian, preferably English from B1.

Soft skills

• Customer orientation and the ability to communicate calmly but confidently.
• Multitasking, discipline, stress resistance.
• Systematic and attention to details — tasks, statuses, documents, deadlines.
• Responsibility and proactivity: not just transfer information, but bring to a result.
• Teamwork: comfortable interaction with marketers, buyers, designers, analysts.

What we offer

• Remote format of work.
• Rate + % of project profit.
• Onboarding andtraining in our approaches to performance marketing.
• Working with markets of Ukraine, Europe and the USA.
• Paid holidays and sick leave.
• A culture of innovation, openness and mutual support in a team with vast experience.

If you feel that you can strengthen our team, send your resume