Customer service manager of the Premium segment (Ukraine Palace) in Raiffeisen Bank Ukraine

We are Raiffeisen Bank Ukraine - a Ukrainian bank. We have been creating and building the banking system of our country for 30 years. We were and are one of the largest banks in the country, a reliable shoulder for millions of Ukrainians.

Raiffeisen Bank works as a universal bank, providing a wide range of financial services to various client segments — retail and corporate clients, small and medium-sized businesses, and financial institutions.

Our priority is impeccable service quality. We strive to strengthen our competitive advantages by innovating, finding and exploiting new opportunities. We are focused on values ​​that are a clear guide for action. More than 5,000 employees and almost 3 million customers are in the center of attention. #Райфкоманда integrates the principles of diversity, equality and inclusiveness into everyday work. Combining the principles of people-centeredness and innovation in work is our way.

Become part of the #Raifkommando!

Location

Kyiv, str. Velika Vasylkivska, 116-118

Requirements

Necessary knowledge and experience:

• Work experience in banking or in the field of financial customer service from 1 year

• Knowledge of banking products, procedures and service standards, understanding of banking business processes

• Good computer skills, knowledge of the latest applied office programs

• Higher education

Skills:

• Excellent communication skills, ability to negotiate

• High responsibility, attention to detail

• Orientation to achieve goals

• Analytical abilities

Responsibilities:

• Providing professional and friendly service to Premium customers of the bank

• Maintaining relations with by existing clients and attracting new ones to service

• Active sale of banking products, identification of client needs and recommendation of appropriate solutions

• Opening, closing and maintenance of accounts of private bank customers - credit cards, cash loans, deposit, insurance products and other financial products of the bank

• Attracting/selling products to customers of the business banking segment: unsecured loans, overdrafts, credit cards, deposit products, insurance products, acquiring, salary projects

• Ensuring a high level of customer satisfaction through quality consultations, prompt resolution of issues or difficult situations, continuous improvement of processes

Benefits

We offer:

Work experience in a large systemic international business: work in a large international company that creates a diverse and inclusive environment for the professional and personal development of employees. 

Stable income: competitive salary and monthly bonus up to 60% for your efforts and contribution. Participation in the internal refereeral program – the opportunity to receive cash bonuses for recommending candidates for bank vacancies. Participation in motivational programs for branch employees - receiving rewards for better results. 

Social package and Wellbeing program: 28 days of paid vacation, health insurance from the first working day , official employment. Mental and physical health care: individual psychological sessions and group lectures, free online sports classes. 

Career development: exchange of knowledge with colleagues, opportunity for professional development and retraining. Corporate courses and soft skills training in our corporate academy. Team-building activities and participation in social projects. 

Our team on Facebook

Recruiter: Anzhelika Zubok [email protected]