Customer service manager (night shift) in Mr. Glazier

As a Customer Service Representative, you will play a crucial role in ensuring a positive customer experience by addressing inquiries, resolving issues, and providing support related to our window repair services. This position is vital to maintaining strong customer relationships and contributing to the overall success of our company.Key Responsibilities:Customer Interaction:Respond promptly to customer inquiries through various channels, including phone, email, and live chat.Provide accurate information about our window repair services, pricing, and processes.Assist customers in scheduling appointments for window assessments, repairs, and follow-up services.Issue Resolution:Investigate and resolve customer complaints, concerns, and issues in a professional and timely manner.Collaborate with other departments, such as the technical team or sales, to ensure effective problem resolution.Keep detailed records of customer interactions, transactions, comments, and complaints.Product Knowledge:Stay informed about our window repair products, services, and industry trends.Provide clear and concise information to customers regarding product features, benefits, and warranties.Process Improvement:Identify opportunities for process improvement and recommend solutions to enhance the customer experience.Collaborate with the management team to implement changes and improvements.Quality Assurance:Conduct customer satisfaction surveys to gather feedback and identify areas for improvement.Work closely with the quality assurance team to ensure service delivery meets or exceeds customer expectations.Qualifications:Previous experience in customer service, preferably in the home improvement or construction industry.Strong communication skills, both written and verbal, with an emphasis on active listening.Fluency in English at B2-C1 level is essential to effectively communicate with our English-speaking clients.Empathy and patience in dealing with customer concerns and inquiries.Ability to multitask and prioritize in a fast-paced environment.Familiarity with CRM software and customer support tools is a plus.Possibility to work at night shift hours (from 5pm by 1am by New York Time).We are working for US market, so your working hours will be from 5pm by 1am by New York Time (night shift hours in Ukraine).Perks and Benefits:Remote Work: Enjoy the flexibility of working remotely from anywhere.Competitive Salary: We offer a competitive salary in US dollars to recognize and reward your outstanding performance.Growth Opportunities: We are committed to your professional development, providing you with opportunities to grow alongside our company.Supportive Workplace Culture: Experience a collaborative and inclusive culture where your ideas are encouraged.Join us at Mr. Glazier, where you’ll be part of a dynamic and motivated team, working together to redefine the window repair industry. Embrace the flexibility of remote work, while enjoying a supportive and inclusive work culture that encourages personal and professional growth.Don’t miss out on this exciting opportunity to be part of our expansion journey. Apply now and showcase your passion for customer service excellence as a Remote Customer Service Representative at Mr. Glazier! Together, let’s create a brighter Про компанію Mr. GlazierWe are a team of professional and skilled Residential and Commercial Glass Experts. We offer a wide range of glass, windows, mirrors, and doors services.We work to ensure people’s comfort at their homes and to provide the best glass and windows service and the fastest help at fair prices.We stand for quality, safety, and credibility, so you could be sure about our work.Initially, we started as a company specializing in window repair. During our successful work, we expanded our list of services. Now we are proud that we can help people with glass repair, windows installation, storefront glass repair and installation, custom mirrors, window screens, and even shower enclosures.Every member of our team is indeed good at his job and the company guarantees the quality of work.