Customer service manager (incoming line, remote) in Datagrup Volia

We are a telecommunications group led by lifecell.

We provide mobile and fixed communications, Internet, television and digital services to millions of users throughout Ukraine. In times of war, we make sure the country stays connected by investing in batteries and generators to keep our base stations running even without power. 

And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new ideas and share experience. There is the stability of a large group of companies lifecell and Datagroup, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us grow.

We invite to our team a Manager/Manager of work with customers of an energy company (incoming line, remote)!

You are waiting for such interesting tasks:

• Receiving and processing incoming calls from customers.
• Providing consultations on housing and communal issues.

We would like to see in you the following experience and qualities:

• Fluent command of the Ukrainian language.
• Ability to quickly absorb a large amount of information and work with various by types of requests.
• Sufficient PC skills (office programs, fast typing).

We at lifecell and Datagroup are building a team in which everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, background or other characteristics.

We are especially happy to see among the candidates veterans - your experience will be an additional advantage

Key competencies:

• Resistance to stress: We value the ability to maintain calm, poise and a professional tone in any situation.
• Customer orientation: For us, the main thing is to put the customer in the center of attention, be polite and offer simple solutions.
• Empathy: It is important for us to understand the condition and needs of the customer, creating a trusting atmosphere.
• Communication skills: We value clarity in expressions, the ability to listen and maintain a meaningful dialogue.
• Attention and working with information: We note the ability to quickly find data, correctly record the request and not lose details.
• Digital literacy: confident work with a PC and the ability to quickly master new programs are important to us.

We can offer:

We value our employees and create all the conditions for a comfortable and productive work. By joining our team, you will receive:

• Employment in accordance with the Law of Ukraine in the Datagroup company.
• Guaranteed and timely salary, as well as a full social package. Hourly pay and bonuses.
• Paid Introductory Training:Don't worry if you don't have experience - wewe will teach everything! The training lasts 5 working days and will help you quickly learn all the necessary skills.
• Remote work format: You choose a comfortable space to work on your own, you can work in the office or remotely (you need your own PC/laptop with Windows 10/11, a headset, stable Internet and a quiet room). Availability of alternative power/internet sources in case of outages will be an advantage.
• Flexible working hours:The line is open daily from 8:00 AM to 8:00 PM, working shift is from 6 hours, two floating weekends per week.
• Health insurance: Taking care of your health is our priority value, which we ensure after six months of working with the company. 
• Mobile communication for employees: You will be able to use corporate rates to always stay in touch.
• An inspiring team: Cooperation with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, youth and environmental programs initiatives.

Working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.