Customer Service Manager (German) in Adventure World Tours

Adventure World Tours is looking for an Account Manager!Adventure World Tours is a team of 90 guides and 20 office staff offering high quality tours in Hamburg, Berlin, Cologne and Dusseldorf.In 10 years we have gone from one person to one of of the largest travel companies in Germany. We currently have more than 20,000 reviews with a 4.8 rating. We continue to expand and look for employees who want to actively develop the company and achieve only positive results. On our excursions, guests visit the most secret places of the city (it is impossible for an ordinary tourist to get there!). In addition, we offer the best customer service in our industry, starting with the reservation and ending with the implementation of our service. Guests like the optimal price-quality ratio. We also offer a wide range of excursions, during which guests receive interesting information and have fun. Candidate requirements: Fluency in German at a level not lower than C1 (certificate not required); Willingness to work in a flexible schedule with regular work on weekends; Graduated from higher education, preferably in the field of tourism OR from 1 year of professional experience in this or similar fields \ in customer support; Customer orientation and ability to work in a team; Knowledge of English will be a plus; Responsibility and attention to detail; Communication and politeness; Effective communication and relationship building skills; Decency and willingness to help; Positive thinking; Independence in decision-making and working in different situations; Desire to achieve positive results; Good PC skills; Knowledge of the Microsoft Office package; Responsibilities: Communication with guests, consulting on tourist excursions; Management of the FareHarbor booking portal; Processing, creation and planning of individual proposals; Constant contact with guides (excursion guides) and partners; Complaints management; Preparation and sending of invoices, vouchers for guests; Making decisions in various situations with guides and guests; Ordering printed products (flyers, coupons) and providing guides with these products; Other duties necessary for the efficient functioning of the department. Why it is great to work with us: Remote work, you will be comfortable working from any corner of the world; Salary that will grow along with the euro exchange rate; Warm and friendly team, we are not stuffy :)Fast and effective communication without the headache of bureaucracy; Free training and opportunities for career growth; Paid vacations that allow you to relax and travel. And we also send all our employees a power station, Starlink and the necessary equipment! Don't delay! Join our super team! Send us your feedback now and we'll be in touch! 🌟