Customer service manager (Call center) in Zeleniy Edem, rozplidnik dekorativnih roslin

Job Description Online store selling live ornamental plants needs a Customer Service Manager.! Full-time remote work Do you recognize yourself? You have already worked as a sales manager and realized that this is not for you. You are burdened by attachment to the office and a long way to work and home. You know how to work with people, communicative and sociable. You are able to work with a large amount of information, quickly remember and learn new things. You want to improve and grow together with the company. You love living nature and plants, and you want to improve and develop in this direction. Congratulations! This vacancy is just for you! We are the first business in which you do not have to sell! We are a dynamically developing company that uses the most advanced online sales technologies to promote new and diverse types of plants and services. We are already selling! You are required to: Speak Ukrainian - fluently Provide our customers with high-quality qualified service and maintenance within the framework of the company's standards. The ability to constantly learn new things quickly. Punctuality, responsibility, the ability to effectively perform assigned tasks. If the situation requires it, you are ready to work more intensively. Personal and professional growth is important to you. Possession of basic tools for online work Availability of a PC, headsets and wired Internet, Ukrainian IP address Working conditions : online during business hours Mon-Fri from 9−00 to 18−00, Saturday from 10−00 to 14−00 as needed. Duties: Work on processes and checklists. Timely and accurate execution (processing of incoming orders, calling customers). Work with site administration, IP telephony, SRM system, chat, mail. supporting clients through various communication channels (telegram, viber, chat, mail, comments). Supporting business pages in social networks (answering questions, monitoring comments, posting news, etc.) Being a bit of a bureaucrat: keep reports carefully - without no way! You don't need to be an expert in plants to start working with us. But you will become one in a year or two. And perhaps lead a new direction in our company. All candidates undergo a mandatory test selection and training. Trial period 2 weeks Rate payment + bonus system UAH 10-15 thousand