Customer Service Manager (Amazon) in Amazon Partner Company

Maya B LLC is an international holding company that has been working in the field of e-commerce for more than 15 years. Our head office is located in the USA, development offices in Ukraine, USA. The company has more than 50 employees. To date, Maya B LLC manages 5 subsidiary companies registered in the USA and Canada and Ukraine. At this stage, we are looking for a Customer Service Manager (Amazon) for a division that deals with customer support. Responsibilities: On-line correspondence with customers/Solutions Customer issuesDetailed analysis and solution of cases on problem ordersSuggestions for improving the quality of work with customersCommunication with Amazon supportRequirements: English language confident B2 (written)Education: secondary or higherWork experience Business correspondence skills Confident user of MS Office (Excel, Word)Availability of competencies: ProactivityResponsibilitySelf-disciplineAttention to detailsAbility to work in a teamWorking conditions: Remote workWork schedule: 5 through 2 with floating days off, 21 shifts per month with day and night shifts. *During the month, all shifts will be approximately equal, so it is important to be able to work in all shifts. Timely payment of wages. Bonuses based on work results. Paid vacation of 20 days. Friendly and professional team.