Customer service manager in SUNSAY NRG

SUNSAY NRG is an expert in the field of solar energy for business and home. For 5 years, we have been building an energy-independent world, providing innovative solutions for sustainable development. What we offer: Adaptation and support. We have developed an induction plan, have a base of professional knowledge and a Policy, constant support from the manager during the adaptation period. Official employment and financial stability. Rate + Bonus for KPI performance. Official registration from the first day, salary payment 2 times a month without delays. Salary review every year. Program of non-material motivation. This is an additional vacation for each year worked, material assistance, vitamin days and others. Professional development. We train our employees inside the company (seminars and trainings), and also provide a grant for external professional training, paying 70% of its cost. During 2023, 12% of our employees were promoted and took new positions. Friendly team. We believe that open communication built on trust can help solve any issue. Each of our employees is valuable, and in addition to joint tasks, we perform the main thing - we always support each other. What we will entrust you with: Planning the schedule and drawing up project timings Customer support in terms of service Control of receivables Working with comments/remarks from customers Surveying customers on the level of service and analyzing the results Reconciliation documentation with energy suppliers (DTEK, Obl.Energo) Maintaining customer accounts in the CRM system Managing document management (contracts, primary accounting documents) What is required of you: Experience in customer service from 2 years Experience working as a project manager Skills in working with documents Advanced PC user ( Word, Power Point, Excel) Higher educationKnowledge of English. Intermediate level of language is desirable. If you are interested in joining our team, send your resume and join