Customer service manager in Homeland Transport

Homeland Transport isacool logistics company rocking the scene since 2012. We’re all about moving stuff around inthe U.S. and Canada. Our mission? Giving top-notch service toour awesome clients. Now, we’re onthe lookout forPerson. She’s the missing piece to help us keep growing, bridging the gap between the company, health buffs, and the chill vibes. Join the ride!The key function ofTracking, Operations Customer Support istoprovide clear and concise communication, troubleshoot customer concerns and topro-actively monitor the movement offreight toensure customer satisfaction.REQUIREMENTS:English— upper intermediate atleast (isaMUST);Strong verbal communication, decision-making, and negotiation skillsAttention todetails, high level ofresponsibility, multitask, stress resistanceTobeready work inSCHEDULE:1) Sunday-Thursday 14:00-00:002) Tuesday- Saturday 14:00-00:00Work from office: Kyiv, BeresteiskaRESPONSIBILITIES:Track and trace all load assignments toensure accuracy and delivery oftime-sensitive freight Initiate «check calls» with drivers onall pick-ups and deliveries toensure on-time service isprovidedClosely monitor freight via multiple detailed websites toensure accurate delivery times and tonotify customers ofpotential delaysMaintain accurate records toinclude time/date stamps, seal numbers and any specific customer notesOPPORTUNITIES:Swedish professional growth.Working inafriendly team oflike-minded people.Competitive salary based onthe USD exchange rate.Work inaquiet and daily office (Kiev) with acool Playzone.Regular corporate visits.Transport interchange within walking distance (right part ofKyiv), closest metro-station isBeresteiska.5 days pay vacations.Motivation system for good results.English practice ondaily basis.Accounting support.