Customer service manager in Retail Group

Retail Group is a multi-brand international company that manages the Velmart, Velyka Kishenya, VK Express retail chains in Ukraine, the Green Hills Market and Velmart supermarket chains in Moldova, the security company Bayard9, a chain of malls and bowling clubs. in the office: 5 working days / 2 days off, from 9:00 a.m. to 6:00 p.m. Fixed salary level and bonuses Discount on meals, mobile communication and medical insurance from the company Training and coaching from the head of the marketing department Responsibilities: Studying customer experience, developing recommendations for improving store operations Analysis of the current situation regarding appeals from stores, preparation of analytical reports, analysis of main complaints, joint search for solutions with heads of departments Development of a program of measures to improve the Customer experience in the stores of the Network Support of stores, communication of managers on controversial, conflicting issues of customers, assistance and resolution of issues related to technical support Work with customer requests in social networks Work with a contact center Requirements: Work experience of 3 years in a similar position Ability to resolve conflict situations Proactivity, stress resistance Fundamentals of project management Analytical abilities If you are interested in this vacancy and you meet the requirements, please send a resume indicating your wishes with the level of wages. The standard term for reviewing resumes is 14 days. No response within two weeks means that unfortunately we do not have any suitable vacancies at the moment. At the same time, your resume will be saved in our database and if a suitable vacancy appears in the next one, we will offer it to you for consideration.