Customer Service Manager in Stayvo, LLC

Job Title: Property ManagerJob Description:As a Property Manager, your main responsibility is to oversee the management of rental properties, ensuring smooth operations and maximizing occupancy and revenue. Your duties will include:Listing Management:Creating and managing property listings on Airbnb.Optimizing listing details, including pricing, availability calendars, descriptions, and photos, to attract potential guests and maximize bookings.Monitoring market trends and competition to adjust pricing and listing strategies accordingly.Reservation Management:Managing reservations from booking to check-out, including accepting and declining trip requests in a timely manner.Communicating with guests to confirm bookings, provide check-in instructions, and address any questions or concerns.Handling reservation modifications, including cancellations and date changes, in accordance with the property’s cancellation policy.Guest Communication:Providing prompt and professional responses to guest inquiries, requests, and concerns via email, phone, and messaging platforms.Managing guest expectations and ensuring a positive guest experience throughout their stay.Utilizing the Resolution Center to address guest issues, disputes, and refund requests in accordance with company policies.Property Maintenance:Coordinating with cleaning and maintenance teams to ensure that properties are clean, well-maintained, and properly prepared for guest arrivals.Conducting regular property inspections to identify maintenance issues and address them promptly.Arranging for repairs and renovations as needed to keep properties in optimal condition.Financial Management:Monitoring rental income, expenses, and profitability for each property.Handling financial transactions, including collecting payments from guests, paying vendors, and managing budgets.Generating financial reports and forecasts to track property performance and identify opportunities for improvement.Compliance and Regulations:Ensuring compliance with local regulations, zoning laws, and licensing requirements for short-term rentals.Keeping abreast of changes in industry regulations and platform policies and implementing necessary adjustments to ensure compliance.Qualifications:Previous experience in property management, hospitality, or a related field is preferred.Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.Excellent communication and interpersonal skills, with a customer-focused approach to guest service.Proficiency in using property management software and Airbnb app.Knowledge of local market dynamics and pricing strategies for short-term rentals.Attention to detail and a proactive attitude towards property maintenance and guest satisfaction.Flexibility to work evenings, weekends, and holidays as needed to accommodate guest needs and property operations.Telecommuting Requirements:Reside within Eastern OR Central Time Zone Required to have a high speed internet connection