Customer service manager in Rowan Energy Norway

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional service to our valued customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional mannerAssist customers with product information, pricing, and order processingResolve customer complaints and issues effectively and efficientlyMaintain accurate records of customer interactions and transactionsCollaborate with other departments to ensure customer needs are metIdentify and escalate priority issues to the appropriate team membersStay up-to-date on product knowledge and company policies to provide accurate information to customersRequirements:High school diploma or equivalent; college degree preferredProven customer service experience in a fast-paced environmentExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to multitask and prioritize tasks effectivelyProficiency in Microsoft Office and CRM softwareWillingness to work flexible hours, including weekends and holidaysJoin our team and be a part of a dynamic and customer-centric organization dedicated to delivering exceptional service to our customers. If you are passionate about helping others and thrive in a customer service role, we would love to hear from you.To apply, please submit your resume and cover letter to [[відгукнутися]]. We look forward to welcoming you to our team.