Customer service manager in Lobods, digital agency

Hello! We are LOBODS digital agency, we are looking for an experienced, communicative and multi-tasking account manager to join our team for managing SMM projects. What do you want? Ensuring a high level of client service, monitoring the performance of the agency's services, fixing timings and creating the most positive image of the agency. Responsibilities: Monitoring the work of the SMM team: tasks, deadlines, initiating additional projects. Help with the development and monitoring of the implementation of SMM strategies for various clients. Client portfolio management, including planning and implementation of attraction and retention strategies. Maintaining and developing excellent relationships with clients, responding to their requests and solving any problems. Monitoring trends, new approaches that we can involve in work. Communication and motivation of team members Requirements: Higher education in the field of marketing, business or economics. Work experience in the field of customer service. Excellent communication and negotiation skills. Ability to work in a team and achieve set goals. High level of confidence and independence. mail