Customer service manager in Dnipro-M

The market leader in DNIPRO-M tools is looking for a Customer Service Manager! Our goal is to help people create and improve the world around them with their own hands with pleasure, thereby developing a culture of craftsmanship. What you should know about us before sending a review: ✅ we are from from Ukraine and already represented on the European market ✅ a network of 500+ branded stores in Ukraine ✅ a network of 130+ service centers ✅ #1 among mono-brand networks of the tool We guarantee: 💪the possibility of implementing the most daring solutions and projects in a large-scale company 👌a convenient work format, just for you ( office/hybrid)🤝charging team👏possibility of working with international projects (we are already represented in three European countries)📈 horizontal and/or vertical career growth🚍transfer to and from T. Shevchenko metro station🚘individual discount system in the WOG gas station network📚 trainings and business events from our Academy of Corporate Development☕️unlimited coffee break, goodies and fruits in the office🕐work schedule 5/2 from 9:00—18:00 What we expect from you: High level of empathy; Experience in a similar position ( will be an advantage) Understanding of customer experience and customer service, in particular, how to use them to create customers "for life"; Excellent communication skills; Stress resistance and willingness to work with negativity, transforming it into loyalty; Willingness to work for team results; Responsibility and attention to detail; Confident command of MS Office; knowledge of 1C, ERP, Power BI — (will be an advantage) Your future area of ​​responsibility: Timely and highly qualified processing of customer feedback (NPS/CSI/complaints); Daily work with negative customer experiences over the phone; Work with positive customer reviews , image formation — why the client chooses us; Communication with all departments of the company for the optimal and prompt resolution of requests from the client; Weekly and monthly reporting on the work performed; Participation in the preparation and development of new projects (including international ones) to increase the level of loyalty consumers. If you have no experience, but you learn quickly and feel that this activity is your calling, do not hesitate to send your resume! We will teach you everything! Join the Dnipro-M driving team!