Customer service manager in Reelly.io

Reelly is an international real estate IT start-up actively developing in the UAE and Bali markets. Our goal is to create the best platform for agents and developers around the world. About us in abstract and numbers: the coolest product; a team of 30+ talented employees; 15,000+ agents using the platform. To achieve our goals, we need a talented Customer Service Manager. Area of ​​responsibility: Responsible for ensuring a high level of customer satisfaction and developing our relationship with them. Our customers are experienced real estate professionals from around the world . Your tasks will be: Advise customers on navigation on the platform, tariffs, conditions; Participate in the process of automating customer support; Quickly and efficiently help users in chat and mail; Prepare reports and analytics for tasks; Work with CRM, competently and comprehensively report bugs , collect requests. Working conditions: Experience in customer support, customer service; Understanding of how support is related to other departments; English language not lower than B1 level; High level of communication skills and the ability to work in a team. Good understanding of the principles of customer orientation and the ability to create a positive experience for customers. Soft-skills: multitasking, independence, diligence, flexibility. Experience in online chats / technologies. support (will be an advantage); Why is it cool to work with us? Competitive salary level; Remote work format; Young cohesive team of like-minded people; Opportunity to improve knowledge of the English language and use it in working with the international market; Work schedule: Mon-Fri from 9: 00 until 18:00 in Ukraine. If you are interested in participating in the selection, write to @ekaterinasav9 in Telegram