Customer service manager in Homeland Transport

Homeland Transport is a cool logistics company rocking the scene since 2012. We’re all about moving stuff around in the U.S. and Canada. Our mission? Giving top-notch service to our awesome clients. Now, we’re on the lookout for Person. She’s the missing piece to help us keep growing, bridging the gap between the company, health buffs, and the chill vibes. Join the ride! 🚚🌟The key function of Tracking, Operations Customer Support is to provide clear and concise communication, troubleshoot customer concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.REQUIREMENTS:English — upper intermediate at least (is a MUST);Strong verbal communication, decision-making, and negotiation skillsAttention to details, high level of responsibility, multitask, stress resistanceTo be ready work in SCHEDULE:1) Sunday-Thursday 14:00−00:002) Tuesday- Saturday 14:00−00:00Work from office: Kyiv, BeresteiskaRESPONSIBILITIES:Track and trace all load assignments to ensure accuracy and delivery of time-sensitive freight Initiate «check calls» with drivers on all pick-ups and deliveries to ensure on-time service is providedClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain accurate records to include time/date stamps, seal numbers and any specific customer notesOPPORTUNITIES:Swedish professional growth.Working in a friendly team of like-minded people.Competitive salary based on the USD exchange rate.Work in a quiet and daily office (Kiev) with a cool Playzone.Regular corporate visits.Transport interchange within walking distance (right part of Kyiv), closest metro-station is Beresteiska.5 days pay vacations.Motivation system for good results.English practice on daily basis.Accounting support Please also include links to your social networks in your resume